Please read this Privacy Policy and Terms of Use (the "Terms") carefully because they govern your use of the Mango Labs Global Holding Ltd platform and all related websites and services (collectively, the "Site" or "Platform") operated by Mango Labs Global Holding Ltd ("Mango Labs", "us", "our", and "we"). By accessing or using the Site, you accept these Terms and represent that you have the right, authority, and capacity to enter into these Terms. You may not access or use the Site if you are not at least 18 years old.
IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THESE TERMS, DO NOT ACCESS AND/OR USE THE SITE.
Welcome to Mango Labs! Before registering an account or using the platform services, please carefully read and understand this Agreement. This Agreement is entered into by the Platform operator and you, stipulating your rights, obligations, and responsibilities when using the platform services.
By clicking the "Agree" button, registering an account, or actually using the platform services, you indicate that you have read, understood, and agreed to accept all terms of this Agreement and any updated versions. If you do not agree with any terms of this Agreement, please do not register or use the platform services.
This Agreement is governed by the laws of the Cayman Islands and applicable regulations in the platform's operational jurisdiction. The Operator reserves the right to update this Agreement at any time. Updated versions will be displayed on the platform. Continued use shall be deemed as consent to the update.
Subject to these Terms, Mango Labs grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your own personal use in accordance with the platform's service offerings.
The rights granted to you in these Terms are subject to the following restrictions:
Mango Labs reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part) with or without notice to you. You agree that Mango Labs will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.
You acknowledge and agree that Mango Labs will have no obligation to provide you with any support or maintenance in connection with the Site beyond what is voluntarily provided.
The platform provides KOL content quality assessment services, including:
The platform does not guarantee service continuity, points allocation, task availability, or commission payments. Services are provided as actually delivered. All features and services are subject to change or removal at Mango Labs' discretion.
The platform operates as an intermediary marketplace connecting two categories of users: (a) Advertisers, who deposit funds and publish promotional orders seeking content creation or traffic services; and (b) KOLs (Key Opinion Leaders), who accept and fulfil such orders by publishing content on third-party social media platforms. The Platform acts solely as a facilitator and does not guarantee the quality, effectiveness, reach, or outcome of any order, content, or traffic service.
Platform services include, but are not limited to:
(a) Order Publishing: Advertisers may create and publish promotional orders specifying content requirements, compensation, deadlines, and other terms;
(b) Order Acceptance and Fulfilment: KOLs may browse, accept, and fulfil orders in accordance with the specified requirements;
(c) Traffic Services: Advertisers may purchase traffic promotion services through the Platform, subject to availability and applicable terms;
(d) Content Evaluation: Platform algorithms and/or user ratings may be used to assess content quality; and
(e) Fund Management: The Platform facilitates deposits by Advertisers and withdrawals by KOLs, subject to the terms set forth in Section 6.
Violation of the above obligations may result in the Operator deducting points, suspending access, terminating your account, or pursuing legal action.
If you use the platform as a Buyer (i.e., you deposit funds and publish orders), you additionally agree to:
(a) Ensure that all orders you publish comply with applicable laws and regulations, including advertising standards, consumer protection laws, and intellectual property laws in the jurisdictions where the content will be distributed;
(b) Provide clear, accurate, and complete order requirements, including content specifications, deadlines, and compensation terms;
(c) Review and accept or reject KOL deliverables within the timeframe specified in the order terms; failure to respond within the specified review period shall constitute deemed acceptance;
(d) Not publish orders that require KOLs to create content that is false, misleading, defamatory, or in violation of any applicable law or regulation;
(e) Bear sole responsibility for the legality and regulatory compliance of the products, services, or projects promoted through your orders; and
(f) Acknowledge that the platform does not guarantee any specific results, including but not limited to impressions, engagement, conversions, or return on investment from any order or traffic service.
If you use the platform as a KOL or Seller (i.e., you accept orders and publish content for compensation), you additionally agree to:
(a) Accept only orders that you are able and willing to fulfil in accordance with the specified requirements and deadlines;
(b) Conduct independent due diligence on the Buyer and the product, project, or service being promoted before accepting any order, including but not limited to verifying the authenticity, legality, and regulatory compliance of the promoted subject matter. The Platform does not conduct any review, verification, or endorsement of Buyers or the subject matter of their orders, and shall not be liable for any loss you incur as a result of your failure to perform such due diligence;
(c) Deliver original content that complies with the order specifications and all applicable laws, including disclosure requirements for sponsored or promotional content;
(d) Not artificially inflate engagement metrics through bots, fake accounts, or other fraudulent means;
(e) Acknowledge that the Platform may withhold, reduce, or reverse compensation in the event of non-delivery, substandard delivery, fraud, or violation of these Terms; and
(f) Bear sole responsibility for all tax obligations arising from compensation received through the Platform.
You acknowledge that all intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and its content are owned by Mango Labs or Mango Labs' licensors. Neither these Terms (nor your access to the Site) transfers to you or any third party any rights, title, or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.
You retain the intellectual property rights of content you publish on the platform. However, by publishing content on the platform, you grant Mango Labs a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content (in whole or in part) for the purposes of:
If you provide Mango Labs with any feedback or suggestions regarding the Site or any of its products or services ("Feedback"), you hereby grant Mango Labs a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable, non-exclusive right and license to use and fully exploit such Feedback for any purpose without compensation or attribution to you.
Intellectual property rights for task-related and promotional content belong to the Operator or the respective brand partners. You may only use such content as specifically authorized in connection with accepted tasks.
(a) Buyers may deposit funds into their platform account using the payment methods accepted by the platform, which may include USDT/USDC, other supported cryptocurrencies, or such other methods as the platform may make available from time to time.
(b) Deposits are credited to your platform account balance upon confirmed receipt by the platform. For cryptocurrency deposits, confirmation shall be determined by the number of on-chain confirmations required by the platform, which may vary by blockchain network.
(c) Your platform account balance is not a bank deposit, does not earn interest, and is not insured by any deposit protection scheme. The platform shall not be, by any means, considered as a bank, financial institution, or custodian.
(d) You are solely responsible for ensuring the accuracy of all deposit transaction details, including wallet addresses, blockchain networks, and amounts. The Platform shall not be liable for any loss arising from incorrect transaction details, including but not limited to deposits sent to incorrect addresses or on unsupported blockchain networks.
(e) The platform reserves the right to set minimum deposit amounts and to charge deposit processing fees, as published on the Platform from time to time.
(f) Deposits are generally non-refundable. Refund requests will be considered on a case-by-case basis at the Platform's sole discretion and may be subject to processing fees and identity verification requirements.
(a) Buyers may use their account balance to publish orders and purchase traffic services on the Platform.
(b) The platform charges a service fee (commission) on each order, the rate and calculation method of which shall be as published on the Platform. The Platform reserves the right to adjust service fee rates at any time with reasonable notice.
(c) Upon publishing an order, the corresponding funds (including applicable service fees) shall be deducted from the buyer's account balance until order completion, cancellation, or dispute resolution.
(d) The platform does not guarantee that any order will be accepted by a KOL or fulfilled to the Advertiser's satisfaction.
(a) An order shall be deemed completed when the KOL delivers content that meets the specified requirements and the buyer accepts the delivery (or the review period expires without objection).
(b) If a buyer disputes the quality or compliance of a KOL's delivery, the buyer must raise the dispute within the review period specified in the order terms. The Platform may, at its sole discretion, review the dispute and make a binding determination, including ordering re-delivery, partial payment, full payment, or full refund.
(c) The Platform's dispute resolution decisions are final and binding. The Platform acts as a neutral arbiter and shall not be liable for any loss arising from its dispute resolution decisions made in good faith.
(d) Orders may be cancelled by the buyer before acceptance by a KOL, subject to the Platform's cancellation policy. After a KOL has accepted an order, cancellation may be subject to partial payment obligations.
(a) KOLs earn compensation upon successful completion and acceptance of orders. Earnings are credited to the KOL's Platform account balance.
(b) KOLs may request withdrawal of their available balance, subject to the following conditions:
(i) The withdrawal amount must meet the minimum withdrawal threshold as published on the Platform;
(ii) Withdrawals are processed to the wallet address designated by the KOL; the Platform shall not be liable for any loss arising from incorrect wallet addresses provided by the KOL;
(iii) Withdrawal requests are subject to a review period of up to 7 business days, during which the Platform may conduct security and compliance checks; and
(iv) The Platform may charge withdrawal processing fees as published on the Platform from time to time.
(c) The Platform reserves the right to suspend or delay withdrawals in the following circumstances: (i) suspected fraudulent activity; (ii) pending dispute resolution; (iii) incomplete or failed identity verification; (iv) compliance with AML/KYC obligations or regulatory requests; or (v) technical issues affecting the relevant blockchain network or payment system.
(d) The Platform shall not be liable for any delay, loss, or damage arising from blockchain network congestion, gas fees, smart contract failures, or other circumstances beyond the Platform's reasonable control.
You acknowledge and accept the following risks associated with cryptocurrency transactions on the Platform:
(a) Cryptocurrency values are highly volatile and may fluctuate significantly between the time of deposit or earning and the time of withdrawal or use;
(b) Blockchain transactions are irreversible once confirmed on-chain; the Platform cannot reverse, cancel, or modify any completed on-chain transaction;
(c) You are solely responsible for the security of your wallet addresses, private keys, and any other credentials associated with your cryptocurrency holdings;
(d) The Platform supports only the specific cryptocurrencies and blockchain networks published on the Platform; sending unsupported tokens or using unsupported networks may result in permanent loss of funds for which the Platform bears no liability;
(e) Gas fees, network transaction fees, and any other on-chain costs are borne by the sending party and are not refundable by the Platform; and
(f) You are solely responsible for understanding and complying with all tax obligations, reporting requirements, and regulatory obligations related to cryptocurrency transactions in your jurisdiction.
The Platform may operate a points system based on content quality, user ratings, and other factors. Points are calculated by Platform algorithms and are for internal ranking and eligibility purposes only. Points have no monetary value, are non-transferable, and cannot be exchanged for cash. The Platform reserves the right to adjust, reset, or discontinue the points system at any time without prior notice.
THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. USE OF THE SITE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Mango Labs does not warrant that the Site will be uninterrupted, secure, or error-free. The Site may experience interruptions, errors, security vulnerabilities, or virus risks. Use of the service is at your own risk. We reserve the right to interrupt or discontinue any service for maintenance, updates, or other reasons.
The Operator is not responsible for service issues caused by force majeure events including but not limited to: network failures, natural disasters, government actions, war, terrorism, pandemic, power outages, or other events beyond our reasonable control. Service may be delayed or temporarily unavailable during such events.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MANGO LABS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to fully indemnify, defend, and hold harmless Mango Labs and its officers, directors, employees, agents, and affiliates from and against any losses, damages, fines, penalties, attorney fees, and costs (including an amount equivalent to 3 times the actual loss) arising from:
We collect the following types of information:
In addition to the information described above, we also collect:
We use collected information for:
We do not sell your personal information. We may share information with:
We implement reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.
You have the right to:
To exercise these rights, contact us through the platform's support system.
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and fraud prevention purposes.
The Operator may terminate this Agreement or suspend/terminate your account usage rights at any time for any reason, including but not limited to violation of these Terms. Upon termination:
You may request account cancellation at any time. Cancellation requests are subject to review and take effect after approval. After cancellation, your data cannot be recovered, and any pending transactions or points will be forfeited.
Upon termination or cancellation, all licenses and rights granted to you will immediately cease. Sections that by their nature should survive termination (including intellectual property provisions, disclaimers, and limitations of liability) will continue to apply.
These Terms shall be governed by and construed in accordance with the laws of the Cayman Islands, without regard to conflict of law principles.
Before initiating formal dispute resolution, you agree to first contact us to attempt to resolve the dispute informally. We will attempt to resolve disputes through good faith negotiations.
Scope of Arbitration Agreement: You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform services ("Dispute") between you and Mango Labs shall be resolved through binding arbitration rather than in court, except: (1) You and Mango Labs may bring individual claims in small claims court if the claim qualifies and remains only in small claims court; (2) Either you or Mango Labs may seek equitable relief in court for infringement or misappropriation of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents).
Pre-Arbitration Informal Dispute Resolution: Before initiating arbitration, you and Mango Labs agree to attempt to resolve any Dispute informally through good faith negotiations. The party initiating the dispute must provide written notice to the other party describing the dispute and proposed resolution. Both parties agree to participate in a personal meeting (via phone or video conference) within 45 days of the notice to attempt informal resolution. Participation in this informal dispute resolution process is a prerequisite to initiating arbitration. All applicable statutes of limitations and filing fee deadlines shall be tolled during this period.
Arbitration Rules and Procedures: If informal resolution is unsuccessful within 60 days, either party may initiate binding arbitration. The arbitration shall be conducted under the rules of a recognized international arbitration institution (such as the Hong Kong International Arbitration Centre, Singapore International Arbitration Centre, or London Court of International Arbitration), or as otherwise agreed by the parties. The arbitration shall be held at a location mutually agreed upon by both parties, or if no agreement can be reached, in Hong Kong. The arbitration shall be conducted in English. The arbitrator has exclusive authority to resolve all disputes submitted to arbitration, including the interpretation, applicability, enforceability, or formation of this arbitration agreement. The arbitrator's award is final and binding.
Fees and Costs: Unless the arbitrator determines that a claim or defense is frivolous or brought for an improper purpose, each party shall bear their own attorney fees and costs in the arbitration. The party who successfully obtains a mandatory arbitration order shall be entitled to recover their reasonable fees, necessary expenses, and reasonable attorney fees from the other party.
30-Day Opt-Out Right: You have the right to opt out of this arbitration agreement by sending us written notice (address in Section 11.8) within 30 days of first being subject to this arbitration agreement. Your notice must include your name and address and clearly state your desire to opt out of this arbitration agreement. Opting out of this arbitration agreement does not affect any other terms of these Terms.
Severability: If any part of this arbitration agreement is found to be invalid or unenforceable, the remainder of this arbitration agreement shall continue in full force and effect. If the class action waiver (Section 10.4) is found invalid or unenforceable for a particular claim or request for relief, that particular claim or request shall be severed from the arbitration and may be litigated in court, while all other disputes shall be resolved through arbitration.
YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. CLAIMS OF TWO OR MORE INDIVIDUALS CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER PERSON.
This Agreement constitutes the complete agreement between the parties and supersedes all prior agreements, representations, and understandings.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
The Operator may assign this Agreement or any rights hereunder without your consent. You may not assign or transfer any rights or obligations under these Terms without prior written consent from Mango Labs.
Notices will be delivered via platform announcements, email, or SMS. You agree that electronic communications satisfy any legal requirement that communications be in writing.
Users under 18 years old are prohibited from using the platform. If under 18, you require guardian consent and supervision. By using the platform, you represent that you are at least 18 years old or have obtained proper guardian consent.
Neither party shall be liable for any failure to perform its obligations where such failure results from any cause beyond the reasonable control of the affected party.
For questions about these Terms or to exercise your rights, please contact us through the platform's support system or official communication channels.
By agreeing to this Agreement, you confirm that: